Refund policy
At Chahal Agri Farms, every product is packed fresh and inspected before dispatch. If something isn't right, we'll make it right.
Return window
You have 7 days from the date of delivery to raise a return or replacement request.
What qualifies for a return or refund
We accept returns and issue refunds or replacements when:
- The product arrives damaged (cracked jar, leaking bottle, torn pouch)
- You received the wrong item
- The product was not sealed properly or had a broken seal on delivery
- The product is expired on arrival
- There is a genuine quality issue (adulteration, off-smell, or the product is not as described)
What is not eligible
- Change of mind where the product is undamaged and as described
- Opened products that are not defective (for food-safety and hygiene reasons)
- Returns requested after the 7-day window
Product condition
To be eligible, the item must be unused and in its original packaging, in the same condition you received it.
How to start a return
Email us at within 7 days of delivery with your order number, a photo of the outer packaging, and clear photos or a short video of the product. Once approved, we will arrange and pay for the return pickup from your delivery address — there are no return shipping charges to you.
Refunds and replacements
- Choose a free replacement (preferred for damaged items) or a full refund.
- Approved refunds are issued to your original payment method within 5–7 business days of us receiving the returned item.
- For Cash-on-Delivery orders, refunds are issued via UPI or bank transfer after we collect your details by email.
Restocking fees
None. Returns are free of cost to you.
