Refund policy
At Chahal Agri Farms, every product is packed fresh and inspected before dispatch. If you're not happy with your order for any reason, you can return it.
Return window
You have 7 days from the date of delivery to raise a return, refund or replacement request.
What you can return
We accept returns for any reason within 7 days of delivery, including opened products. That includes:
- Change of mind, or you simply didn't like the product
- The product arrived damaged (cracked jar, leaking bottle, torn pouch)
- You received the wrong item
- The product was not sealed properly or had a broken seal on delivery
- The product is expired on arrival
- Any quality issue (off-smell, adulteration, or not as described)
What is not eligible
- Returns requested more than 7 days after delivery
How to start a return
Email us at chahalagrifarms@gmail.com within 7 days of delivery with your order number and the reason for the return. For damaged or wrong items, please also attach a photo of the outer packaging and clear photos or a short video of the product. Once approved, we will arrange and pay for the return pickup from your delivery address. There are no return shipping charges to you, whatever the reason.
Refunds and replacements
- Choose a free replacement or a full refund.
- Approved refunds are issued to your original payment method within 5–7 business days of us receiving the returned item.
- For Cash-on-Delivery orders, refunds are issued via UPI or bank transfer after we collect your details by email.
Restocking fees
None. Returns are free of cost to you.
